Effective Date: July 29, 2026

Overview

At Sattuva – Authentic Bihari Sattu | Pure Nutrition, we are committed to delivering fresh, high-quality products safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders are not processed or dispatched on Sundays or public holidays.

During festivals, promotional events, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email or phone.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Sattuva may offer Free Shipping on selected products or promotional orders.

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact our customer support immediately. While we will do our best to update the address before dispatch, changes cannot be guaranteed once the order has been shipped.

5. Undeliverable Orders

Orders returned to us due to:

  • Incorrect address
  • Incorrect contact number
  • Customer unavailable
  • Refused delivery

may require additional shipping charges for re-dispatch.

6. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date.

If the courier confirms the shipment was lost or damaged during transit, we will arrange a replacement or refund after verification.

7. Return & Replacement

Eligible products may be returned or replaced according to our Return & Refund Policy.

Please submit your return or replacement request within the specified return period after delivery.

8. Out-of-Stock Products

If an ordered product becomes unavailable after your purchase:

  • We will inform you as soon as possible.
  • You may choose a replacement product (if available), or
  • Receive a full refund for the unavailable item.

9. Order Acceptance

By placing an order on https://sattuva.in, you acknowledge and agree to the terms outlined in this Shipping Policy.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Sattuva – Authentic Bihari Sattu | Pure Nutrition

Website: https://sattuva.in

Email: [email protected]