Effective Date: July 29, 2026

Overview

At Sattuva – Authentic Bihari Sattu | Pure Nutrition, customer satisfaction is our priority. If you receive a damaged, incorrect, or defective product, we’re here to help.

Step 1 – Submit Your Return Request

Please raise a return or replacement request within the following timeframes:

Within 7 days of delivery if you received:

  • Wrong product
  • Expired product
  • Defective product

Within 2 days of delivery if you received:

  • Damaged packaging
  • Missing product(s)

To request a return or replacement, contact our customer support with your Order ID, contact details, and clear photos of the product.

Step 2 – Request Review

Our support team will review your request within 2 working days and notify you about the next steps.

Step 3 – Product Pickup

If your return request is approved, we will arrange a pickup through our courier partner whenever the service is available in your area.

Step 4 – Self-Shipping (If Pickup Is Unavailable)

If reverse pickup is not available at your location, you may send the product through a reliable courier service.

Courier reimbursement may be provided after verification. Please contact our support team before shipping the product.

Step 5 – Verification & Refund/Replacement

After receiving the returned product, our quality team will inspect it.

If the claim is approved:

  • A replacement will be shipped (subject to stock availability), or
  • A refund will be processed using the original payment method.

Return & Replacement Eligibility

Returns or replacements are accepted in the following cases:

  • Wrong product delivered.
  • Damaged product received.
  • Expired product received.
  • Manufacturing defect.
  • Missing item(s) in the order.

Return Requests May Not Be Accepted If

  • The product has been opened, used, or tampered with.
  • Original packaging or labels are missing.
  • The return request is made after the allowed return period.
  • Damage or missing items are reported after the specified timeframe.
  • The product is returned in an unsellable condition.

Return Process

Once your return request is approved, our courier partner will usually collect the product within 5–7 business days.

After the product reaches our warehouse, it undergoes a quality inspection. Once approved, your refund or replacement will be processed.

Order Cancellation

You may cancel your order before it has been shipped.

You can:

  • Cancel your order from the My Account → Orders section (if available), or
  • Contact our customer support for cancellation assistance.

Please note:

  • Orders can only be cancelled before they are marked as Ready to Ship.
  • Sattuva reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or unforeseen circumstances.

Refund Process

Prepaid Orders

Refunds will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders

For COD orders, customers must provide valid bank account details. Refunds will be transferred to the registered bank account after approval.

Refund Timeline

  • Cancelled Orders: Refunds are generally processed within 5–7 business days.
  • Returned Orders: Refunds are initiated after the returned product is received and passes quality inspection. The complete process may take 7–14 business days depending on courier timelines.

Partial Returns

Yes. If your order contains multiple products, you may return only the eligible item(s) within the applicable return period.

Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us.

Sattuva – Authentic Bihari Sattu | Pure Nutrition

Website: https://sattuva.in

Email: [email protected]